Australian owned and operated, Quad was founded in 1972 and has stable long term ownership and a well-established senior management and operations team. Through organic growth Quad has become a significant provider of quality cleaning and associated services in all states across Australia. Our Head Office is located in Sydney and we have branches in Melbourne, Brisbane, Adelaide, Perth, Canberra, Newcastle, Central Coast, Coffs Harbour, Wollongong, Gold Coast, Gladstone, Sunshine Coast, Townsville, Albury-Wodonga, Whyalla, Darwin, Hobart, Launceston and New Zealand.
The Quad Operations Management team have in excess of 1000 years’ experience in providing service to clients and have in-depth experience in managing a wide variety of client requirements.
We attribute our success to our service methodology, key elements of which are:
- Two levels of Management – Operations Manager and General Manager- close to clients in small geographical areas with a limited number of sites to manage, to ensure fast and effective service to meet client needs. This team is supported by a Group General Manager.
- A culture of service.
- Appropriate staffing and site resources.
- Ongoing staff evaluation and training.
- Regular site inspections.
- Customer care system which provides an alternate client feedback process and enables us to effectively measure client satisfaction.
- Effective performance review with client representatives.
Cleaning is provided in a manner that is consistent with our 3rd party accreditation of our WHS, Environmental and Quality Management Systems.
Quad is a member of Green Building Council of Australia, Building Service Contractors Association of Australia, Property Council of Australia and Facility Management Association of Australia.
The Quad philosophy is to achieve long term client relationships based upon providing a quality cost effective service.