In addition to the regular client contact made by the Quad local operations team, our Customer Care team makes a short call each month to the client nominated representative. If there are any issues or requests they are immediately relayed to the operations team, and the customer care team makes a follow up call to ensure rectification to client satisfaction.
The system ensures immediate attention to any issues. Early attention prevents minor issues developing into serious problems.
The complete process is monitored by the Customer Care Manager to ensure continued compliance.
This system is an additional quality control mechanism that integrates with the regular calls by Quad field Operations Management staff.